Shipping policy
SHIPPING AND IMPORT DUTIES POLICY
Last updated: 17 September 2026
ORDER PROCESSING
Orders are generally processed within 3–7 business days after payment has been successfully confirmed.
Business days exclude Saturdays, Sundays, Indonesian public holidays, and any temporary closure period announced by DRU.
Pre-order, made-to-order, or special-release products may require a longer processing period. When applicable, the estimated processing period will be stated on the relevant product page or communicated separately.
Processing time is separate from the carrier’s estimated delivery time.
SHIPPING WITHIN INDONESIA
DRU provides a domestic shipping subsidy of up to IDR 35,000 per eligible order.
If the available shipping rate is IDR 35,000 or less, the order may qualify for free shipping. If the shipping rate exceeds IDR 35,000, the customer is responsible for the remaining amount displayed at checkout.
Shipping availability, rates, and estimated delivery times depend on the destination, package weight, and courier coverage.
INTERNATIONAL SHIPPING
Complimentary standard international shipping is available for eligible countries and regions currently supported at checkout.
International orders may be shipped through POS Indonesia, Rayspeed, or another appropriate delivery partner. DRU reserves the right to select the carrier and service based on the destination, package requirements, availability, cost, and expected delivery performance.
Free international shipping covers the transportation charge selected by DRU. It does not include import duties, taxes, customs clearance fees, brokerage fees, storage fees, or other charges imposed after the parcel reaches its destination country.
DELIVERY ESTIMATES
Delivery estimates shown at checkout or communicated after shipment are estimates only and are not guaranteed delivery dates.
Delivery may be affected by:
• Customs inspections and clearance;
• Local carrier operations;
• Public holidays;
• Severe weather or natural events;
• Incorrect or incomplete delivery information;
• Remote-area delivery limitations; or
• Other circumstances beyond DRU’s reasonable control.
A delay caused by a carrier or customs authority does not automatically qualify an order for cancellation or refund.
CUSTOMS, IMPORT DUTIES, AND TAXES
International orders are generally shipped with import duties and taxes unpaid unless checkout expressly states otherwise.
The recipient is responsible for determining and paying any import duties, taxes, customs fees, brokerage charges, or other government charges imposed by the destination country.
Customs regulations vary by country. DRU cannot predict or guarantee the amount that may be charged. Customers should contact their local customs authority before ordering if they require further information.
Free shipping does not mean that an order is free from import duties or local taxes.
REFUSED OR UNCLAIMED INTERNATIONAL PARCELS
If a customer refuses delivery, fails to pay required import charges, provides an incorrect address, or does not collect a parcel, the shipment may be abandoned, destroyed, or returned to DRU.
Where a parcel is returned, any return shipping fees, duties, taxes, storage charges, carrier fees, and related costs may be deducted from any refund permitted under applicable law.
A refund cannot be guaranteed if the carrier or customs authority abandons or destroys the parcel.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, email address, and telephone number.
Contact drubasic@gmail.com immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered processing or shipment.
DRU is not responsible for additional costs or delivery failures resulting from incomplete or inaccurate information supplied by the customer.
TRACKING
When tracking is available, tracking information will be sent to the email address associated with the order.
Tracking updates are provided by the carrier and may take time to appear after dispatch.
LOST OR DAMAGED SHIPMENTS
If tracking shows that a parcel has not moved for an unusual period, or if the parcel arrives visibly damaged, contact drubasic@gmail.com with your order number and supporting photographs or video.
DRU will assist with the carrier investigation where possible. A replacement or refund will only be issued after reviewing the circumstances and, where applicable, receiving confirmation from the carrier.
CONTACT
For shipping questions, contact:
DRU
Email: drubasic@gmail.com
Shipping origin: Surabaya, Indonesia