Refund policy

RETURN AND REFUND POLICY

Last updated: 17 September 2026

We want every DRU order to arrive in the condition and specification expected. Please review this policy before requesting a return, exchange, or refund.

RETURN ELIGIBILITY

You may request a return within 14 calendar days after your order has been delivered.

To qualify for a return, the item must:

• Be unworn, unused, and unwashed;
• Remain in its original condition;
• Include its original tags and packaging; and
• Be accompanied by proof of purchase or the corresponding order number.

Items returned without prior approval may not be accepted.

Please note that fading, cracking, distressing, abrasions, irregular coloration, burn treatments, and other intentional finishing details are part of the design and character of certain DRU products. These intended variations are not considered manufacturing defects.

HOW TO REQUEST A RETURN

To request a return, contact us at drubasic@gmail.com and include:

• Your full name;
• Order number;
• Item you wish to return;
• Reason for the return; and
• Clear photographs or video when reporting damage, defects, or an incorrect item.

If the return is accepted, we will provide return instructions and the appropriate return address. Do not send an item back before receiving confirmation from us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. Contact us promptly if the item is damaged, has a manufacturing defect, or differs from the item ordered.

If our assessment confirms that DRU sent an incorrect or defective item, we will arrange an appropriate replacement, store credit, or refund. Reasonable return shipping costs will be covered by DRU in these cases.

SIZE EXCHANGES

Size exchanges may be requested within 14 calendar days of delivery, subject to stock availability.

Customers are responsible for all shipping costs related to a size exchange unless DRU supplied a size different from the one stated in the order.

Because some releases are produced in limited quantities, we cannot guarantee that the requested replacement size will remain available. If no replacement is available, we may offer store credit or another available resolution.

NON-RETURNABLE ITEMS

The following items cannot normally be returned:

• Items that have been worn, washed, altered, damaged, or stained after delivery;
• Items without their original tags or packaging;
• Personalized or custom-made products;
• Gift cards;
• Items marked as final sale; and
• Items returned outside the approved return period.

This exclusion does not limit any rights that cannot legally be excluded under applicable consumer law.

RETURN SHIPPING

Unless the item is confirmed to be defective, damaged upon arrival, or incorrectly supplied by DRU, the customer is responsible for return shipping and any associated costs.

We recommend using a tracked shipping service. DRU is not responsible for return parcels that are lost, damaged, or not delivered to our return address.

International shipping fees, customs duties, import taxes, handling charges, and other government or carrier charges are not refundable by DRU, except where applicable law requires otherwise.

REFUNDS

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact drubasic@gmail.com.

ORDER CANCELLATIONS

A cancellation request may only be accepted if the order has not entered processing, packing, or shipment.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the return procedure above. Submitting a cancellation request does not guarantee that the order can be stopped.

CONSUMER RIGHTS

Nothing in this policy excludes or limits consumer rights that cannot be excluded or limited under the laws applicable to the customer.

CONTACT

For return, exchange, or refund inquiries, contact:

DRU
Email: drubasic@gmail.com